RDM ScannerCare Maintenance Program
The RDM ScannerCare program consists of two elements, preventative maintenance and optional warranty plans.
Preventative Maintenance
To keep RDM check scanners in optimal working condition, RDM highly recommends that users clean their scanner(s) at least once every month by using the RDM ScannerCare Cleaning Kit. Regular cleaning ensures consistent check processing on every scan. The actual frequency of cleaning will depend on document volume and environmental factors that can cause dust, dirt or grime build-up within the scanners.
The RDM ScannerCare cleaning kits include 12 RDM ScannerCare Cleaning Cards featuring Waffletechnology, and 12 device cleaning wipes.
The cleaning card is specifically designed for RDM scanners to safely remove the dust and paper particles that collect during normal operations causing image quality issues, jamming, and misfeeds. The device cleaning wipes safely remove dust, dirt, and fingerprints from the scanner’s exterior.
Warranty Plans
RAPID EXCHANGE WARRANTY
The Rapid Exchange Warranty is a next business day scanner replacement program designed to minimize disruption caused by equipment malfunction.
Rapid Exchange is available for purchase at the time of sale of any new RDM scanner. The 2, 3, 4 or 5 year Rapid Exchange warranty enhances the standard 2-year limited manufacturer warranty with next business day replacement of a malfunctioning scanner during the warranty term purchased
EXTENDED MANUFACTURER WARRANTY
A 1-year or 2-year extends manufacturer warranty (“extended warranty”) is available for purchase at the time of sale of any new RDM scanner and extends the standard 2-year limited manufacturer warranty to either 3 or 4 years. The extended warranty covers all parts and labor per terms and conditions of RDM’s 2-year limited scanner warranty.
